Cancellations and Returns
You have the right to cancel your order for a full refund including shipping, within 7 days of placing the order or within 7 days of receipt whichever is the longer. Please contact us quoting the order number. The return address is shown below.
All products are sold on basis of experimental or educational use. Customers are therefore expected to make use of the products according to their individual knowledge and skills. Due to the nature of our products we cannot guarantee they will work for you. However we are flexible and may exchange items wherever practicable.
Faulty items may be returned for exchange or a refund, except for electronic products. CDs and DVDs (will be replaced if faulty) but are not refundable.
Please inform us by telephone or email firstname.lastname@example.org before returning any item so we can advise and discuss the issues to find the best solution. If an answering machine is activated when you phone, please leave a message with name and telephone number so we can call you back. See address below.
Contact and Returns to Emerald Innovations, 16 Orchard Road, Longlevens, Gloucester, GL2 0HX, United Kingdom. Items should be in the original wrapping and unused, with your name and address and shopper ID or proof of purchase. Any refunds will only be made to the card used in making the purchase.
In any case we provide back-up for those who need more help or information on the uses of our products - so just call us or email (quoting your shopper ID)
Emerald Innovations is based in the United Kingdom and continues to be flexible to cater to your needs. However we trade responsibly and adhere to Direct Selling Legislation as well as to the Data Protection Act (DPA).